Terms of Service

Terms and Conditions

1st partnership
Our main concern is that you are satisfied with us. Therefore, our general terms and conditions (GTC) are the basis of a long-term, fair partnership. By placing an order, you agree to the terms and conditions.

2. Orders
Orders can be placed by phone +41 81 828 8000, by email at
info@bel-vino.ch or in one of our online shops at https://www.bel-vino.ch or https://www.wine-boooster.ch. Furthermore, due to the current situation, we are now offering a contactless wine delivery service. You can write to/use them under the following whatsapp numbers:  +41 79 109 4194 (Mr. Maurizio Scorza) and +41 78 611 7708 (Mr. Lutz-M. Lepperhoff). Or come to our vinotheque in Silvaplana, in strict compliance with the current hygiene measures specified by the BAG.

3. Protection of minors
According to legal regulations, alcoholic beverages may not be sold to young people under the age of 16 in Switzerland and Europe, and spirits may not be sold to minors under the age of 18. By placing an order with BelVino AG, you acknowledge these provisions and confirm that you are entitled to purchase.

4. Prices
The prices are in Swiss francs including 7.7% VAT (private customers). We reserve the right to make price or assortment changes as well as delivery options. Possible deliveries abroad are charged without VAT.

5. Discounts
5.1. Value discounts on the value of goods
Help to protect our environment. We reward your en bloc delivery (1 addressee) with the following attractive value discounts:

• 2% from CHF 2000.00

• 3% from CHF 3000.00

• 4% from CHF 4000.00

• 5% from CHF 5000.00

5.2. collection discount

6. Exchange/Return
We ask the buyer to check the condition of the received goods immediately upon receipt. After eight days, the delivery is considered approved. Tap wines or other defective wines from our general agents and from other specific wineries (see list in the appendix) can only be replaced within reasonable limits, ie up to a maximum of 1% of the original bottlings purchased and within a maximum of 12 months of delivery. For all rarities, as well as all items from the wine-growing regions of Bordeaux and Burgundy, no cone replacement is granted. They are sold as a "buyer's risk". In these cases, the buyer bears the risk of a possible defect such as a cork. Wines that have not been purchased from us cannot be refunded.

7. Terms of Payment
7.1. for deliveries within Switzerland and the Principality of Liechtenstein
Payment within 10 days net from the invoice date. Discount deductions are not recognized. Interest on arrears and reminder fees will be charged immediately. We reserve the right to supply customers who are not yet known to us against advance payment. The goods remain our property until full payment has been made. BelVino AG is entitled to have the retention of title registered with the competent authority at any time.

7.2. for deliveries via contactless home delivery service within the Upper Engadin region
are only made against prepayment of the invoice or payment with contactless EC, debit or credit card or the online payment service paypal. Manual credit card debits only against written confirmation from the owner via email.

8. Terms of Delivery
8.1. for deliveries within Switzerland and the Principality of Liechtenstein
Deliveries are made personally by BelVino AG (free within the Upper Engadin), by post or DPD (flat rate). In the case of subscriptions (e.g. Bordeaux, Burgundy), delivery is at actual costs. In the event of complaints about loss, damage, leakage, etc. during transport, the customer must contact the relevant transport company (Post, Vinolog, BelVino AG transporter) exclusively.

8.2. for deliveries abroad
The goods travel at the risk and expense of the buyer. Our sales staff will be happy to inform you about the modalities of international shipments and their current prices.

9. Subscriptions
The conditions published with the respective subscription (e.g. Bordeaux subscription) apply, which may deviate from the General Terms and Conditions (e.g. prices, discounts, transport costs).

10. Credit Checks
The buyer authorizes BelVino AG to obtain the information required for the processing of an order (applies exclusively to orders against invoice) from public authorities or from a central office for creditworthiness information.

11. Internet Links
All websites linked in any way to www.bel-vino.ch were checked for content and form before they were linked. Although we regularly call up the linked pages, we cannot rule out the possibility of content being published that is not directly related to our product range. In this case we would be grateful if you would inform the webmaster. We distance ourselves clearly from all abusive content and assume no responsibility for the correctness and content of linked sites.

12. Changes to the Terms and Conditions
These terms and conditions can be changed at any time and without prior notice.

13. Jurisdiction
The business activities of BelVino AG are based exclusively on Swiss law. Place of jurisdiction is Silvaplana.

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Wineries whose wines can be replaced in the event of defects in accordance with Art. 6 Exchange/Return of the GTC (as of January 2022)

Spain
Bodegas y Vinedos Artazu, Navarra
García Figuero, Ribera del Duero
Cava Maria Casanovas, Penedés
Cims de Porrera, Priory
Vega Sindoa, Navarre
Palacios Remondo, Alvaro Palacios , Rioja
Amezola de la Mora, Rioja
Ramiro Wine Cellar, Castilla y Leon
Bodegas Ribera del Duratón, Castilla y Leon
Altaencina, Rueda
Palacio de Villachica, Toro
Elias Mora, Toro
Castro Ventosa, Bierzo
Rafael Palacios, Valdeorras
Adega Valdes, Rias Baixas
Campos Reales, La Mancha
Olivares, Jumilla
Alto Almanzora, Almeria
Ribas, Majorca
Son Palou, Majorca
Son Mayol, Majorca
Five Miles, Atlan & Artisan, Yecla
Gutierrez Colosía, Jerez

Portugal
Quinta de la Rosa, Douro
Quinta das Bandeiras, Douro
Quinta dos Roques, Dao

Italy
Paolo Conterno, Tocana
Tenuta dei Sette Cieli, Tuscany
Il Molino di Grace, Tuscany
San Donato, Tuscany
La Gerla, Tuscany
Le Berne, Tuscany
Marchesi Alfieri, Piemonte
Paolo Conterno, Piemonte
Rocche Costamagna, Piemonte
Cascina Morassino, Piemonte
Cascina Barisel, Piemonte
Luca Abrate/Tenuta La Meridiana , Piemonte
Silvia Rivella, Piemonte
Azienda Agricola Pratello, Lombardia
Cantina Produttori Colterenzio, Alto Adige
Casa Lupo, Veneto
Paladin, Veneto
San Patrignano, Emilia Romagna
Villa Caviciana, Lazio
Fattoria Nicodemi, Abruzzo
Principe di San Martino, Puglia
Cantine Due Palme, Puglia
Terre di Santa Maria, Sicilia
Castello Bonomi, Lombardia
Rosa Bosco, Friuli

France 
Domaine de Cabasse, Rhone Meridional
Domaine des Peres de L'Eglise, Chateauneuf-du-Pape
Domaine de Ferrand, Chateauneuf-du-Pape
Gres Saint Paul, Languedoc-Roussillon
Alma Cersius, Languedoc-Roussillon
Les Valentines, Provence
Domaine Julien Brocard, Bourgogne
Remoissenet Pere & Fils, Bourgogne
Domaine Marcel Deiss, Alsace
Nicolas Feuillatte, Champagne
André Clouet, Champagne
Tarlant, Champagne
Philipponnat, Champagne
S. Fargette & G. Guillerault, Loire
Francois Chidaine, Loire
Chateau La Cheze, Bordeaux
Chateau Fourcas-Borie, Bordeaux
Chateau Biac, Bordeaux
Chateau Sansonnet, Bordeaux
Chateau Raymond-Lafon, Bordeaux

Germany
Vineyard Ratzenberger, Middle Rhine
Heymann-Löwenstein winery, Moselle
Karthauserhof Winery, Ruwer
winery dr Bürklin-Wolf, Palatinate
Winery Rings, Palatinate
Winery Rings & Winery Schwarz

Austria
Gobelsburg Castle, Kamptal
Weingut Salzl, Neusiedlersee
Gut Oggau, Burgenland
Count Trauttmansdorff, Burgenland
Winery Erich & Walter Polz, southern Styria
Winery Erwin Tinhof, Burgenland
Winery Trapl, Carnuntum

England 
NYETIMBER

Switzerland
Brivio Vini SA, Ticino
Cantina Monti, Ticino
Bonvin 1858 Les Domaines, Valais
J. & M. Dizerens, Vaud
Chateau d'Auvernier, Neuchatel
Domaine les Hutins, Geneva
Hanspeter Lampert, Graubünden
Giani Boner, Graubünden
Adank winery, Graubünden
Roland and Karin Lenz, Thurgau
Weingut zum Talheim, Schaffhausen
Winery Rütihof, Zurich
Erich Meier Winery, Zurich

Australia
Standish, South Australia
Massena, South Australia
Russians, South Australia
Kangarilla Road, South Australia
Wild Duck Creek Estate, Victoria

New Zealand
Supernatural Wine Co., Hawke's Bay

United States
Peter Michael Winery, California
Starmont by Merryvale, California
Merryvale Vineyards, California

Argentina
Marcelo Pelleriti, Mendoza
Susana Balbo Wines, Mendoza

Chile
Amayna, Valle Leyda
Terranoble, Maule Valley

South Africa 
De Toren, Stellenbosch
Luddite Wines, Bot River

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Legal information & data protection

Data protection declaration according to GDPR

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1. BelVino AG operates the websites

• bel-vino.ch

• wine-booster.ch

and therefore responsible for the collection, processing and use of your personal data and the compatibility of data processing with the applicable data protection law.

​

Your trust is important to us, which is why we take the issue of data protection seriously and ensure appropriate security. Of course, we observe the legal provisions of the Federal Data Protection Act (DSG), the Ordinance on the Federal Data Protection Act (VDSG), the Telecommunications Act (TCA) and other applicable data protection provisions of Swiss or EU law, in particular the General Data Protection Regulation (GDPR) .

​

Please read the information below so that you know what personal data we collect from you and for what purposes we use it.

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Responsible for data protection

Responsible for data processing on our website

BelVino AG
Via vers Mulins 40
7513 Silvaplana
Switzerland

E-mail:info@bel-vino.ch

​

 

2. Calling up our website(s)

 

When you visit our website, our servers temporarily store each access in a log file. As with every connection to a web server, the following technical data is recorded and stored without your intervention:

• the IP address of the requesting computer,

• the name of the owner of the IP address range (usually your internet access provider)

• the date and time of access

• the website from which access was made (referrer URL), possibly with the search term used

• the name and URL of the retrieved file

• the status code (e.g. error message)

• the operating system of your computer

• the browser you are using (type, version and language)

• the transmission protocol used (e.g. HTTP/1.1) and

• possibly your username from a registration/authentication.

After 30 days, we automatically anonymize the recorded IP addresses so that no conclusions can be drawn about individual users.

This data is collected and processed for the purpose of enabling the use of our website (establishing a connection), ensuring system security and stability over the long term and enabling the optimization of our website, as well as for internal statistical purposes. This is our legitimate interest in data processing within the meaning of Article 6 (1) (f) GDPR.

The IP address is also evaluated together with the other data in the event of attacks on the network infrastructure or other unauthorized or abusive website uses for investigation and defense and, if necessary, used as part of criminal proceedings for identification and for civil and criminal proceedings against the users concerned. This is our legitimate interest in data processing within the meaning of Article 6 (1) (f) GDPR.

3. Using our contact form or online chat

You have the option of using a contact form or online chat to get in touch with us. For this we need the following information:

• First and/or last name

• E-mail address

• notice/message

We only use this data and a telephone number you have provided voluntarily in order to be able to answer your contact request in the best possible and personalized way. The processing of this data is therefore necessary within the meaning of Art. 6 Para. 1 lit. b GDPR in order to carry out pre-contractual measures or is in our legitimate interest pursuant to Art. 6 Para. 1 lit. f GDPR.

4. Registration for our subscription newsletter

You have the option of subscribing to our newsletter on our website. Registration is required for this. The following data must be submitted as part of the registration:

• salutation

• first name and surname

• E-mail address

The above data is necessary for data processing. We process this data exclusively to inform you about our products and services, to personalize the information and offers sent to you and to better tailor them to your interests.

By registering, you give us your consent to the processing of the data provided for the regular dispatch of the newsletter to the address you have provided and for the statistical evaluation of usage behavior and the optimization of the newsletter. This consent represents our legal basis for the processing of your e-mail address within the meaning of Article 6 (1) (a) GDPR purpose (cf. Section 16 below).

At the end of each newsletter there is a link that you can use to unsubscribe from the newsletter at any time. When unsubscribing, you can voluntarily tell us the reason for unsubscribing. After unsubscribing, your personal data will be deleted. Further processing only takes place in an anonymous form to optimize our newsletter.

5. Purchases on the internet (webshop)

If you would like to purchase goods via the "bel-vino.ch" web shop, we need the following data to process the contract:

• salutation

• First and Last Name

• postal address

• phone number

• E-mail address

• payment method

We will only use this data and other information you provide voluntarily (e.g. separate delivery address, credit card information, additional requests or comments) to process the contract, unless otherwise stated in this data protection declaration or unless you have given your separate consent. We will process the data specifically in order to record your booking as requested, to provide the booked services, to contact you in the event of ambiguities or problems and to ensure correct payment.

The legal basis for data processing for this purpose lies in the fulfillment of a contract in accordance with Article 6 (1) (b) GDPR.

6. Purchases from our store

In principle, no personal data is collected from customers who make their purchases in stores. Exceptions to this are purchases on account, credit or debit cards.

Data from purchases made on credit or debit cards are carried out according to the guidelines of the PCI DSS (Payment Card Industry Data Security Standard). Credit card data is recorded anonymously for the sales staff and forwarded to Worldline Payment Services (formerly six payments group).

7. Order/Invoice Purchases

If you pre-order goods from BelVino AG and/or would like to purchase them on account, we need the following data to process the contract:

• salutation

• First and Last Name

• postal address

• phone number

• E-mail address

We will only use this data and other information you provide voluntarily (e.g. separate delivery address, credit card information, additional requests or comments) to process the contract, unless otherwise stated in this data protection declaration or unless you have given your separate consent. We will process the data specifically in order to record your booking as requested, to provide the booked services, to contact you in the event of ambiguities or problems and to ensure correct payment. Furthermore, the technical partner "MySign AG" (see Sections 13 and 15) has access to the recorded data in order to ensure the secure operation of the web shop.

The legal basis for data processing for this purpose lies in the fulfillment of a contract in accordance with Article 6 (1) (b) GDPR.

8.Cookies

Cookies help in many ways to make your visit to our website easier, more pleasant and more meaningful. Cookies are information files that your web browser automatically saves on your computer's hard drive when you visit our website. For example, we use cookies to temporarily save your selected services and entries when filling out a form on the website so that you do not have to repeat the entry when you call up another subpage. Cookies may also be used to identify you as a registered user after registering on the website without you having to log in again when you call up another subpage.

Most Internet browsers automatically accept cookies. However, you can configure your browser in such a way that no cookies are stored on your computer or that a message always appears when you receive a new cookie. On the following pages you will find explanations on how to configure the processing of cookies in the most common browsers:

• Microsoft's Windows Internet Explorer

• Microsoft's Windows Internet Explorer Mobile

• Mozilla Firefox

• Google Chrome for desktop

• Google Chrome for Mobile

• Apple Safari for desktop

• Apple Safari for Mobile

Deactivating cookies may mean that you cannot use all the functions of our website.

9. Tracking Tools

a. General

For the purpose of the needs-based design and continuous optimization of our website, we use the web analysis service from Google Analytics. In this context, pseudonymised user profiles are created and small text files stored on your computer ("cookies") are used. The information generated by the cookie about your use of this website is transmitted to the servers of the providers of these services, stored there and processed for us. In addition to the data listed under point 1, we may receive the following information:

• navigation path followed by a visitor on the site,

• Duration of stay on the website or subpage,

• the subpage on which the website is left,

• the country, region or city from which access is made,

• End device (type, version, color depth, resolution, width and height of the browser window) and

• Returning or new visitor.

The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website and internet use for the purposes of market research and needs-based design of this website. This information may also be transferred to third parties if this is required by law or if third parties process this data on our behalf.

b. Creation of pseudonymised usage profiles

In order to provide you with personalized services and information on our website (on-site targeting), we use and analyze the data that we collect about you when you visit the website. So-called cookies may also be used for the corresponding processing. The analysis of your user behavior can lead to the creation of a so-called usage profile. The usage data is only merged with pseudonymous, but never with non-pseudonymised personal data.

c. retargeting

We use re-targeting technologies on the website. Your user behavior on our website is analyzed in order to be able to offer you individually tailored advertising on partner websites. Your user behavior is recorded pseudonymously.

This website uses Google AdWords Remarketing, services of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"), to display ads based on the use of previously visited websites. For this purpose, Google uses the so-called DoubleClick cookie, which enables your browser to be recognized when you visit other websites. The information generated by the cookie about your visit to this website (including your IP address) is transmitted to a Google server in the USA and stored there.

Google will use this information to evaluate your use of the website with regard to the ads to be placed, to compile reports on website activity and ads for the website operator and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required to do so by law or if third parties process this data on Google's behalf. However, under no circumstances will Google associate your IP address with other Google data.

You can prevent re-targeting at any time by rejecting or switching off the relevant cookies in the menu bar of your web browser. You can also use the Digital Advertising Alliance website at

http://optout.aboutads.info

request an opt-out for the other advertising and re-targeting tools mentioned.

Our website uses cookies/advertising IDs from the company wix.com, Tel Aviv / Israel for advertising purposes. This allows us to show our advertising to visitors who are interested in our products on partner websites, apps and emails. Re-targeting technologies use cookies or advertising IDs and display advertisements based on your previous browsing behavior. To opt-out of this interest-based advertising, please visit the following websites:

http://www.networkadvertising.org/choices/
http://www.youronlinechoices.com/

We may exchange information such as technical identifiers from your registration information on our website or our CRM system with reliable advertising partners. This allows your devices and/or environments to be linked and offer you a seamless user experience with the devices and environments you use. For more details on these linking capabilities, please refer to the privacy policy found on the aforementioned platforms:http://www.criteo.com/de/privacy

i.e. Google Analytics

The provider of Google Analytics is Google Inc., a company of the holding company Alphabet Inc, based in the USA. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. According to Google Inc., under no circumstances will the IP address be associated with other data relating to the user.

You can find more information about the web analysis service used on the Google Analytics website. Instructions on how you can prevent the processing of your data by the web analysis service can be found athttp://tools.google.com/dlpage/gaoptout?hl=de.

e. Crazy Egg

We use the analysis service of Crazy Egg Inc. (16220 E. Ridgeview Lane, La Mirada, CA 9063, USA) on our website. Crazy Egg is a tool for analyzing user behavior. Using Crazy Egg, we can measure and evaluate the behavior of visitors to our website (e.g. mouse movements in the form of "heat maps", clicks, scroll height, etc.). For this purpose, Crazy Egg sets cookies on the end devices of the site visitors and can store data from site visitors such as e.g. B. Browser information, operating system, length of stay and IP address etc. store.

You can prevent this data processing by Crazy Egg by deactivating the use of cookies in your web browser settings and deleting cookies that are already active. Another way to prevent Crazy Egg from processing data is to activate the "Do Not Track" function in your browser.

f. Optimizely

This website uses Optimizely, a web analytics service provided by Optimizely, Inc. ("Optimizely"). In order to continuously improve our website, we carry out tests on individual pages. Optimizely uses cookies for this. The information generated by the cookie about your use of our website is usually transmitted to an Optimizely server in the USA and stored there.

Optimizely does not collect any personally identifiable information. The information about your use of this website is transmitted anonymously to an Optimizely server in the USA and stored there. You can deactivate Optimizely by following the instructions on the following page:https://www.optimizely.com/opt_out

G. StatHat

Our website uses the "Stathat.com" web statistics tool from Numerotron Inc. Chicago IL, USA. With "Stat Hat" the behavior of the site visitors can be tracked and the page views evaluated. The data collected is anonymous to us. We cannot draw any conclusions about your identity. The data is stored and processed by "Stat Hat" without a connection to the respective user being possible. We cannot influence this use of the data.

For more information, see Stat Hat's privacy policy athttp://www.stathat.com/docs/privacy.

H. Google AJAX Search API

Java Script code from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereinafter: Google) is loaded on our website. If you have activated Java Script in your browser and have not installed a Java Script blocker, your browser may transmit personal data to Google. We do not know which data Google links to the data received and for what purposes Google uses this data. To prevent Google's Java Script code from being executed altogether, you can install a Java Script blocker (e.g. www.noscript.net).

i. Google Tag Manager

Use of “Google Tag Manager”: Google Tag Manager is a solution that marketers can use to manage website tags via one interface. The "Tool Tag Manager" itself (which implements the tags) is a cookie-free domain and does not collect any personal data. The tool triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, this will remain in place for all tracking tags implemented with Google Tag Manager. http://www.google.de/tagmanager/use-policy.html

10. Email traffic

Based on Art. 957 ff OR, all business correspondence by email is archived in encrypted form for 10 years. The archived emails are automatically deleted after 10 years. The email data is stored in Switzerland.

11. Purchase of event tickets and vouchers

If vouchers or event tickets are currently available for purchase, customers have the option of purchasing and paying for event tickets and vouchers via the website. The purchase of event tickets for BelVino AG events requires user registration.

The legal basis for data processing for this purpose lies in the fulfillment of a contract in accordance with Article 6 (1) (b) GDPR.

12. Central storage and linking of data

We store the data specified in sections 4-9 in a central electronic data processing system. The data relating to you is systematically recorded and linked in order to process your bookings and process the contractual services. For this we use software from FIDUCIAL WINBIZ SA, Martigny (VS).

We base the processing of this data in the software on our legitimate interest within the meaning of Article 6 Paragraph 1 Letter f GDPR in customer-friendly and efficient customer data management.

13. Retention Period

We only store personal data for as long as is necessary to use the tracking services mentioned above and further processing within the scope of our legitimate interest. We keep contract data longer because this is required by statutory retention requirements. Storage obligations that oblige us to store data result from regulations on reporting rights, accounting and tax law. According to these regulations, business communication, concluded contracts and accounting documents must be kept for up to 10 years. If we no longer need this data to carry out the services for you, the data will be blocked. This means that the data may then only be used for accounting and tax purposes.

14. Disclosure of data to third parties

We only pass on your personal data if you have given your express consent, if there is a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship. In addition, we pass on your data to third parties insofar as this is necessary for the use of the website and contract processing (also outside the website), namely the processing of your bookings.

Webshop

If credit card data is collected and processed for bookings via one of our websites, this is done by Stripe Inc., San Francisco, USA.wixpayments / wix.com Ltd., Kemal St.40, 6350671 Tel Aviv / Israel and apple pay / apple Distribution Int. ltd Hollyhill Industrial Estate, Cork / Ireland

 

14.1 Online Payment Services

PayPal
We offer the option of processing the payment transaction via the payment service provider PayPal (PayPal (Europe) S.à.rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg). This corresponds to our legitimate interest in offering an efficient and secure payment method (Art. 6 Para. 1 lit. f GDPR). In this context, we pass on the following data to PayPal, insofar as this is necessary for the fulfillment of the contract (Art. 6 Para. 1 lit b. DSGVO).

first name
Surname
address
E-mail address
phone number

The processing of the data specified under this section is not required by law or contract. Without the transmission of your personal data, we cannot carry out a payment via PayPal. [You have the option to choose another payment method.]

PayPal carries out a credit check for various services such as payment by direct debit in order to ensure your willingness and ability to pay. This corresponds to PayPal's legitimate interest (according to Art. 6 Para. 1 lit. f GDPR) and serves to execute the contract (according to Art. 6 Para. 1 lit. b GDPR). Your data (name, address and date of birth, bank account details) will be passed on to credit agencies for this purpose. We have no influence on this process and only receive the result of whether the payment was made, rejected or pending verification.

You can find more information on how to object to and remove PayPal from: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

Your data will be stored until the payment has been processed. This includes the time it takes to process refunds, claims management and fraud prevention. [According to [§ 147 AO / § 257 HGB], a statutory retention period of 10 years applies to invoices, credit notes, paid  vouchers, vouchers or receipts (paper form or document files)

technical advice

It should be checked whether log files of PayPal events are created, which may contain personal data in plain text.

Legal Notice

No order processing according to Art. 28 GDPR

PayPal is not a processor within the meaning of Art. 4 No. 8 GDPR. There is a separate responsibility.(https://www.lda.bayern.de/media/FAQ_Abdefinition_Auftragsverarbeitung.pdf)

Miscellaneous

Special features apply when using Instant Payment Notifications (https://developer.paypal.com/docs/api-basics/notifications/ipn/IPNIntro/)

14.1.1

Twint

Twint is a Swiss company that enables its customers to process payments easily, securely and quickly. With this payment function, customers can pay by smartphone directly in the app. The amount will be charged directly to the account or the associated credit card. There are no additional costs.

When purchasing via Twint, the customer also accepts the Terms and Conditions of Twint.

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15. Transfer of personal data abroad

We are entitled to transfer your personal data to third-party companies (contracted service providers) abroad for the purpose of the data processing described in this data protection declaration. They are committed to data protection to the same extent as we are. If the level of data protection in a country does not correspond to that in Switzerland or Europe, we contractually ensure that the protection of your personal data corresponds to that in Switzerland or the EU at all times. Please note Section 16.

16. Right to information, correction, deletion and restriction of processing; Right to data portability

You have the right to request information about the personal data that we have stored about you. In addition, you have the right to correct incorrect data and the right to delete your personal data, provided that there is no legal obligation to retain or a legal basis that allows us to process the data.

You also have the right to request that we return the data you have given us (right to data portability). You have the right to receive the data in a common file format.

Requests for exercising the rights of data subjects are made via the websites (data protection form) accepted. In order to process your application, we need proof of identity from the applicant.

17. Data Security

We use appropriate technical and organizational security measures to protect your personal data stored by us against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

You should always treat your access data confidentially and close the browser window when you have finished communicating with us, especially if you share the computer with others.

We also take internal data protection very seriously. Our employees and the service companies commissioned by us have been sworn to secrecy and to compliance with data protection regulations.

18. Notice Regarding Data Transfers to the United States

For the sake of completeness, we would like to point out to users who are resident or have their registered office in Switzerland that there are surveillance measures by US authorities in the USA that generally require the storage of all personal data of all persons whose data was transmitted from Switzerland to the USA. allows. This is done without differentiation, limitation or exception based on the objective pursued and without an objective criterion that allows the US authorities to access the data and their subsequent use to be limited to very specific, strictly limited purposes that are consistent with both the able to justify access to this data as well as the interference associated with its use. In addition, we would like to point out that there are no legal remedies in the USA for data subjects from Switzerland that would allow them to access the data concerning them and to obtain their correction or deletion, or no effective judicial legal protection against general access rights from US authorities. We explicitly draw the data subject's attention to this legal and factual situation in order to make an appropriately informed decision to consent to the use of his data.

We would like to point out to users residing in an EU member state that the USA does not have an adequate level of data protection from the point of view of the European Union - partly due to the issues mentioned in this section. Insofar as we have explained in this data protection declaration that recipients of data (such as Google) are based in the USA, we are either contractually affiliated with these companies or by ensuring that these companies are certified under the EU or Swiss-US -Privacy shield ensure that your data is protected with an appropriate level with our partners.

19. Right to lodge a complaint with a data protection supervisory authority

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You have the right to complain to a data protection supervisory authority at any time.

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Silvaplana, December 2021

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Contact details of the data protection officer / person responsible
Mr. Lutz-Maximilian Lepperhoff
E-mail:lutz.lepperhoff@bel-vino.ch

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imprint

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BelVino AG

Via vers Mulins 40

CH-7513 Silvaplana / GR

T +41 81 828 8000

Email   info@bel-vino.ch

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Registration number CHE-397.777.660

VAT ID 397.777.660

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Board President Bettina Lepperhoff

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